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Communications Coordinator

STATUS:  Closed / Reviewing / Interviewing

POSITION OPENING: Communications Coordinator  DEPARTMENT: Enrollment / Admissions

DATE:   February 21, 2014                                       POSITION:   Full-time

FLSA STATUS:  Non-Exempt (Staff)                          CLOSING DATE:  March 7, 2014

POSITION SUMMARY:  Coordinate the efforts and responsibilities of the Admissions Call Center.  The Coordinator will lead and assist a team of Admissions student associates responsible for contacting, engaging and encouraging prospective students through the admissions process via telephone, computer and written communications.

QUALIFICATIONS: 

  • Bachelor’s degree and a minimum of one year relevant experience in higher education and/or student services
  • High level of computer proficiency in Microsoft Office applications, as well as familiarity with the Internet and email programs
  • Familiarity with the University’s student information systems, Datatel Recruiter (CRM) and Datatel Colleague to conduct various enrollment processes preferred
  • Excellent oral and written communication skills, ability to communicate efficiently and effectively
  • Excellent organizational skills, prioritize, and manage a workload both independently and as part of a team
  • Prior experience training and providing work direction to others
  • Must demonstrate professionalism, patience, and sound judgment
  • Ability to work flexible hours including evenings and weekends

ESSENTIAL FUNCTIONS:

  • Lead a team of up to fourteen (14) admissions student associates who engage prospective students, four evenings per week Monday through Thursday and Friday day.
  • Manage all written and verbal communications with prospective students.
  • Ensure quality and compliance in all operations and in proper representation of WJU.
  • Understand, maintain, adhere to, and comply with all applicable federal, state and accreditation policies in addition to all WJU policies and procedures.
  • Ensure effective use of technology including Datatel Recruiter (CRM) and Datatel Colleague.
  • Plan and conduct effective training sessions and staff meetings.
  • Create, maintain and report qualitative and quantitative departmental data.
  • Ensure a high level of program and technical knowledge throughout the admissions student associate team.

APPLICATION REQUIREMENTS:  Application material must include:

  • Letter of application describing your relevant experience
  • Current resume
  • Contact information for three to five references

   Send to:

   Wheeling Jesuit University
   Director of Human Resources       or         jobs@wju.edu
   316 Washington Avenue
   Wheeling WV 26003

AS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER, WE ENCOURAGE APPLICATIONS FROM QUALIFIED VIETNAM ERA VETERANS, DISABLED INDIVIDUALS, MINORITIES, AND WOMEN


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