STATUS:  Closed / Reviewing / Interviewing

POSITION OPENING:   Communications Coordinator  

DEPARTMENT:  Enrollment / Admissions

DATE:   November 29, 2012                              POSITION:   Full-time

FLSA STATUS:  Non-Exempt (Staff)                  CLOSING DATE:  January 4, 2013  

POSITION SUMMARY:  Coordinate the efforts and responsibilities of the Admissions Call Center.  The Coordinator will lead and assist a team of Admissions student associates responsible for contacting, engaging and encouraging prospective students through the admissions process via telephone, computer and written communications.

QUALIFICATIONS: 

• Bachelor’s degree and a minimum of one year relevant experience in higher education and/or student services
• High level of computer proficiency in Microsoft Office applications, as well as familiarity with the Internet and email programs
• Familiarity with the University’s student information systems, Datatel Recruiter (CRM) and Datatel Colleague to conduct various enrollment processes preferred
• Excellent oral and written communication skills, ability to communicate efficiently and effectively
• Excellent organizational skills, prioritize, and manage a workload both independently and as part of a team
• Prior experience training and providing work direction to others
• Must demonstrate professionalism, patience, and sound judgment
• Ability to work flexible hours including evenings and weekends

ESSENTIAL FUNCTIONS

• Lead a team of up to fourteen (14) admissions student associates who engage prospective students, five evenings per week Sunday through Thursday.
• Manage all written and verbal communications with prospective students.
• Ensure quality and compliance in all operations and in proper representation of WJU.
• Understand, maintain, adhere to, and comply with all applicable federal, state and accreditation policies in addition to all WJU policies and procedures.
• Synthesize cohesion between Call Center and other departments within the University.
• Ensure effective use of technology including Datatel Recruiter (CRM) and Datatel Colleague.
• Plan and conduct effective training sessions and staff meetings.
• Create, maintain and report qualitative and quantitative departmental data.
• Ensure a high level of program and technical knowledge throughout the admissions student associate team.

APPLICATION REQUIREMENTS:  Application material must include:

• Letter of application describing your relevant experience
• Current resume
• Contact information for three to five references to:

   Wheeling Jesuit University
   Director of Human Resources       or         jobs@wju.edu
   316 Washington Avenue
   Wheeling WV 26003

AS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER, WE ENCOURAGE APPLICATIONS FROM QUALIFIED VIETNAM ERA VETERANS, DISABLED INDIVIDUALS, MINORITIES, AND WOMEN