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Technical Support Specialist

STATUS:  Closed / Reviewing / Interviewing

POSITION OPENING:  Technical Support Specialist 

DEPARTMENT:  Challenger Learning Center (CLC)

DATE:  August 6, 2014                                              POSITION:   Full-time

FLSA STATUS:  Exempt (Administrative)                    CLOSING DATE:   August 27, 2014

POSITION SUMMARY:  Provide overall technical support for the video production, broadcasting projects, and facilities for the Challenger Learning Center.  The CLC conducts over 1,000 simulated space missions per year both onsite and through web/videoconferencing for students of all ages. 

QUALIFICATIONS: 

  • Associate’s degree in Computer/Networking/Information Technology, Electronics Technology, Electrical/Engineering Technology or related field, and three or more years related experience.
  • Understanding of technical issues related to web and video conferencing.
  • Solid understanding of web-based architecture/development required, including Mac OSX and Windows operating systems, database systems, serve systems and Flash.
  • Experience with video & electronics troubleshooting.
  • Excellent communication and interpersonal skills, especially with clients.
  • Ability to be self-motivated and autonomous, team-oriented, customer-service driven, punctual, and able to handle stressful, timely situations.
  • Must be available for occasional rights and weekend hours.
  • Must be able to successfully manage related paperwork and forms.

ESSENTIAL FUNCTIONS:

  • Day-to-day customer service over the phone and videoconferencing with teachers and school technical support staff nationwide.
  • Setup, maintain, backup and troubleshoot computer workstations, software, web conferencing, and video equipment.
  • Occasional electronics maintenance or repair of equipment used in the simulator and videoconferences.

APPLICATION REQUIREMENTS:  Application material must include:

  • Letter of application describing your relevant experience
  • Current resume
  • Contact information for three to five references

Submit to:

   Wheeling Jesuit University
   Director of Human Resources       or         jobs@wju.edu
   316 Washington Avenue
   Wheeling WV 26003

AS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER, WE ENCOURAGE APPLICATIONS FROM QUALIFIED VIETNAM ERA VETERANS, DISABLED INDIVIDUALS, MINORITIES, AND WOMEN


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