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Phone: 1-304-243-8152

Academics: Disability Services Formal Grievance

Date approved:
April 2015
Approved by:
Senior VP for Mission & Ministry
Date to be reviewed:
May 2016
Reviewed by:
Compliance Coordinator
Date revised:
Revision number:
Compliance Committee:
As Scheduled

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To provide a Formal Grievance Procedure for students to utilize after other measures to address a complaint concerning disability discrimination or provision of accommodations have been taken.


2.1 Policy Statement

Disability Services strives to resolve complaints through an Informal Grievance appeal process when possible. However, if an Informal Grievance has not corrected a situation regarding students concerns about their rights under Section 504 of the Rehabilitation Act of 1973 or the Americans with Disabilities Act and its Amendments, they should contact the Disability Services Director to follow the Formal Grievance procedure.

2.2 Definitions
2.3 Procedure

  1. Students with a compliant will contact the Disability Services Director and submit a Disability Services Formal Grievance Form within thirty days of the alleged violation.
  2. The Director of Disability Services and the Vice President of Academic Affairs (or an appropriate designee) will conduct a confidential investigation consisting of a review of the documentation, and discussion with the complainant and other relevant parties.
  3. A final decision will be rendered and the compliant will be notified in writing by the Vice President of Academic Affairs within fifteen business days of the date the Formal Grievance was submitted.
  4. If the grievance is substantiated and the University is found to be in violation of disability mandates, the Director of Disability Services will be notified in writing and will assemble a committee of appropriate parties to explore options for a fair and expeditious remedy to the violation. The original accommodations will stand until the grievance process is completed. The confidential files and records of the Formal Grievance process will be maintained for three years in the Disability Services office.


The Director of Disability Services has the authority to change, modify, or approve exceptions to this policy at any time, with or without notice, in accordance with federal disability regulations or modifications and amendments to those regulations, with the approval of the Chief Academic Officer and the President of the University or his designee (Compliance Coordinator).


Disability Services Formal Grievance Form

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