Wheeling Jesuit University


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Helpdesk: 304-243-4357
ITS: 304-243-8181

ITS Student Worker Job Descriptions

Help Desk/Media Assistant

  • Student will take all helpdesk calls and record them.
  • Student will occasionally perform helpdesk assistance.
  • Student will answer the main ITS phone line.
  • Student will assist anyone who enters the ITS department.
  • Student will transfer and record all calls.
  • Student will assist with a variety of other tasks such as document preparations.
  • Student will assist in the scheduling, delivery, and functioning of media equipment in classrooms.
  • Student will assist with media needs during special events. Some students will be assigned to regularly check and fix multimedia podiums.

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